Brevo
Brevo

CSM - Senior Customer Success Manager - English (Hybrid Remote Policy)

Permanent contract
Paris
Salary: Not specified
A few days at home
Apply

Brevo
Brevo

Interested in this job?

Apply
Questions and answers about the job

The position

Job description

Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. 

Their objectives: Adoption, Satisfaction, Growth, Retention

 Ideally, we are looking for a Marketing Project manager profile, who will be able to help clients to implement their marketing strategies. 

As a Senior Customer Success Manager, you will:

  • Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
  • Understand and contribute to your client's marketing projects and roadmap and convert it into concrete action plans, and identify how our products could align with them
  • Identify development and growth opportunities within the portfolio
  • Educate your client by delivering demos and training on Brevo's product
  • Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
  • Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customer's problem and help them reach their objectives
  • Be the voice of the customer to the Product and Marketing teams
  • Adopt a data-driven approach in the management of your portfolio

    • What will contribute to your success:

  • At least 4 years of experience in CRM or as a CSM in a Martech company
  • Excellent presentation, written and oral communication skills (English & French)
  • Customer-centric
  • Good marketing knowledge
  • Strong ability to understand, manage, and drive customers' needs and strategy 
  • Proven track record of sustained target achievement
  • Ability to drive issue resolution and work in collaboration with all departments (sales, product, care, finance, etc.)
  • Proactive, autonomous, and efficient
  • Data-driven 
  • Team player

    • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Brevo offers an Ownership Plan, which is inspired by ESOP or stock programs. This way, you will participate in the event of financial success with a considerable bonus
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits)
  • Work's council benefits (Leeto)
  • Social and green committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English and French classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • A modern office in a central location with free fruits, drinks & lots of fun activities
  • Relocation package and visa sponsorship for international talents
  • ...and more!

    • Meet us !

  • TA video call
  • Lead CSM and Associated Team Lead interview
  • Use case Session with Lead + Associate Team Lead
  • Background check

    • Want to know more?

    These job openings might interest you!

    These companies are also recruiting for the position of “Customer Service”.

    See all job openings
    Apply