Brevo
Brevo

Customer Success Manager - (Hybrid Policy)

Permanent contract
Noida
Salary: Not specified
A few days at home
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Brevo
Brevo

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Questions and answers about the job

The position

Job description

We are searching for a driven and customer-centric Customer Success Manager to join our growing team.

In this role, you will play a pivotal role in building strong relationships with our customers, ensuring their ongoing success with our product, and maximizing their return on investment.

Our Customer Success team makes sure that our customers get the best experience and value out of their Brevo platform. They manage a large portfolio of Enterprise Customers from the contract signature to its renewal. 

Their objectives: Adoption, Satisfaction, Growth, Retention.

If you're a highly motivated individual who enjoys exceeding expectations and fostering long-term client partnerships, we encourage you to apply!

As a Customer Success Manager, you will:

  • Manage a portfolio of new and existing clients from onboarding to renewal and drive adoption of Brevo.
  • Understand and contribute to your client's marketing projects and roadmap convert them into concrete action plans, and identify how our products could align with them
  • Identify development and growth opportunities within the portfolio
  • Educate your client by delivering demos and training on Brevo's product
  • Participate in the team’s effort to build a global Success framework for Brevo and own specific projects within the team
  • Collaborate closely with the Sales and Customer Care teams on a day-to-day basis to solve your customer's problem and help them reach their objectives
  • Be the voice of the customer to the Product and Marketing teams
  • Adopt a data-driven approach in the management of your portfolio

    • What will contribute to your success:

  • You have a Customer-centric focus
  • At least 2-5 years of relevant work experience in Martech, CSM or Digital Marketing
  • Strong ability to understand, manage and drive customers' needs and marketing strategy 
  • Proven track record of sustained target achievement
  • Excellent presentation and communication skills in
  • Ability to drive issue resolution and collaborate with all departments (sales, product, care, finance, etc.)
  • Proactive, autonomous, efficient, Data-driven and a Team Player

    • What we offer:

  • A unique opportunity to join an international and collaborative startup environment in a hyper-growth context
  • The chance to grow your professional and technical skills, with actual room for career progression
  • A modern office in a central location with free fruits & drinks & a lot of fun activities
  • Excellent referral program where employees can choose a gift item of 1.5 Lac including a bike, flight tickets, and many more.
  • 1.4x times your day salary if you're working on any week off or holiday due to critical tasks/issues
  • An umbrella of leaves and holidays
  • Budget to support your workspace at home
  • Medical Insurance of INR 10 Lacs is borne by the company
  • An employee-friendly compensation structure that includes Tax saving optional components where the employee can save extra ta
  • Bi-annual global company offsite; inter-office trips (when the current sanitary situation permits
  • Virtual festivals and birthday celebrations, Team parties, & team-building outings.

    • Want to know more?

    Apply