Spendesk

Spendesk

Knowledge Manager

  • Permanent contract 
  • Starting date:  June 3, 2019
  • Paris
  • > 1 year

The company

Spendesk

Spendesk

  • FinTech / InsurTech, SaaS / Cloud Services
  • From 50 to 250 employees

The job

Knowledge Manager

  • Permanent contract 
  • Paris

About

Spendesk is a fast-growing SaaS & FinTech company based in Paris’ Silicon centre. Their mission: kill the hassle of payment at work. They believe in empowering employees and that spending for your company should be as easy as checking your email inbox. To achieve this goal, they use the latest innovations in the banking industry to reinvent the purchasing experience for companies.

Started by eFounders, they launched in June 2016 with an international ambition and now have more than 600 client companies all over Europe. Top startups like Drivy, Konbini, Dataiku or Deezer rely on Spendesk everyday to run their businesses and they absolutely love the product. Early 2018, they raised €8 million from European Angels & VCs, just 12 months after a seed round of €2M, bringing the total amount raised to €10M.

Spendesk
Spendesk
Spendesk
Spendesk
Spendesk

Job description

Learning is a Spendesk core value. You will be accountable for all processes and tools to build, share and develop knowledge at Spendesk. We believe that knowledge is not something one should keep for themselves and that teaching and training accelerate the learning process.

One simple goal : Build training programs for each Spendesker with a detailed (and intuitive) knowledge base.

Knowledge Sharing

  • Be sure the right information is at the right place
  • Build training programs and certifications for Spendeskers
  • Launch a Learning Management system
  • Reporting and analysis of E-Learning Trainings

Product Knowledge

  • Keep up-to-date internal documentation on all features
  • Create an internal FAQ for all new feature in coordination with Product & Marketing
  • Add and maintain specific training depending of localisation of the product

Financial Knowledge

  • Build a network of external financial experts to help our different teams
  • Create a process for sharing knowledge between Spendeskers and experts
  • Ensure the financial team contributes to financial knowledge

New Employee Onboarding

  • Contribute to a delightful and impactful onboarding experience for new Spendeskers
  • Train all new Spendeskers on our product

Bonus

  • Develop a series of evening learning sessions between peers on SQL, CSS, …
  • Produce one “General Book” per team designed and printed

Preferred experience

The perfect Match

  • Previous experience in customer success, knowledge management with a good sense for writing
  • 1-2 years of work experience, preferably in a startup/fast paced environment
  • Cheerful, helpful, smiling… the person everyone wants to listen
  • Very hands-on, very curious

Competencies

  • Organisation
  • Attention to detail
  • Empathy and helpfulness
  • Outstanding communication & listening skills
  • Taking ownership
  • Proactive, able to work autonomously, enthusiastic
  • Curiosity - quick learner, able to quickly and proficiently understand new information
  • Previous experience in content writing or community management is a plus

Recruitment process

Step 1: Screening call Step 2: Onsite interviews with the Hiring Committee Step 3: Onsite case study Step 4: CEO Interview

Meet the Spendesk team

Spendesk

Spendesk

Knowledge Manager

  • Permanent contract 
  • Starting date:  June 3, 2019
  • Paris
  • > 1 year
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn