IN YESCAPA WE TRUST 🧡
Working at Yescapa means being part of our corporate culture:
13 different nationalities, a real melting pot
a working environment and culture based on openness, respect, and performance
sharing skills and team moments
societal commitments
a self-care tool via Moka Care
100% covered health insurance
a telecommuting policy adapted to your location
important life moments and the need to work from the other side of the world: We listen to the needs of our employees
restaurant vouchers with Swile
This is an internship role as a Customer Support Italy. In this role, you will learn the mechanisms of an European digital platform, providing excellent customer support to Italian-speaking users through phone, email, and chat, as well as handling requests and complaints. You will also contribute to improve and maintain a good conversion rate to support marketing and sales efforts in Italy.
You will work at our Bordeaux office, but we are really flexible with some remote work.
Fluent in Italian and have a good level of English (French is a plus).
Excellent communication and problem-solving skills.
Patient and empathetic with a positive attitude.
Attention to detail with the ability to multitask.
Strong organisational and time management skills, with the ability to prioritise tasks and work effectively under pressure.
Customer service or support experience is a plus but not required.
Comfortable with working remotely and in a fast-paced environment.
Master’s degree in Economics, Business administration or a related field.
Knowledge of the travel or tourism industry is a plus.
BOARDING KIT 📅
Nature of contract: Paid internship
Duration: 6 months
Start date: April/May
Location: Bordeaux (France) / remote
An initial general interview with our HR team.
A second job-specific interview with your future manager.
If everything goes well, let’s get started with your onboarding!