Customer Success Operations Manager is responsible for designing and maintaining efficient Processes, building & maintaining Tools, structuring and reporting Data that will provide the most efficient environment for Account Manager team to reach their objectives.
You will join a team of 4 Sales Operations.

As a Customer Success Operations at Greenly, you will:

• Improve efficiency & excellence of Account Managers at Greenly: designing and maintaining efficient processes that will facilitate their day-to-day job and help them maximize their impact on revenue - Process Management.

• Be the sales ops process & sales tech stack expert for Account Managers, providing guidance to new joiners and current Account Managers, training &  support on best practices - Sales Enablement.

• Ensure revenue generation efficiency by prevent churn & allow customer growth - Business Performance.

• Track & ensure Account Managers ROI & Performance: dashboarding, insights on & key figures for Account Managers so they can easily understand business health and meet goals - Business Intelligence.

• Close collaboration with Account Manager team lead, Head of Sales & Sales Operations team on transversal projects - Collaboration.

You are the candidate we are looking for:

• You have 2 years in Sales Operations, especially by supporting an Account Manager Team,

• You are able to manage several projects from different stream and complexity,

• You have a strong analytical mindset,

• You are curious and not afraid to get your hand dirty,

• You are fluent in English & French.

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

Benefits

• Regular training and opportunities for rapid development

• A culture of autonomy and transparency

• Flexibility to work remotely

• Private medical insurance with Alan

• Bonuses for reaching OKR’s

• We cover 50% of your travel expenses to get to work

• Regular social events

• 1. Videoconference interview with the Sales Ops Manager (30’)

• 2. Business case interview with the Sales Ops Manager & 1 team member (60’)

• 3. Interview with the Head of Sales (30’)