👋 About Shotgun

Shotgun is a worldwide event marketplace that enables live event organizers to create amazing events and distribute tickets to evolving communities of users, in France, Brazil, Iberia and

We've built an intuitive software to help organizers build and grow their community and make the right decisions all throughout their journey. Shotgun allows them to refocus on what really matters to them: artistic direction and event production.

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're building the platform that connects millions of fans to event producers and artists. Our mission is to make people live amazing experiences in the real world.

📲 Shotgun is the platform for people who live outside: we are the marketplace where social lives are organized.

👀 What we're looking for

Part-time CDI to work weekends (Fridays to Sundays) to start ASAP, in Paris or Marseille.

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

👩💻👨💻 Mission

As Care Coordinator, you’ll be the go-to ambassador of our organizers & team during week-ends.

🔨 What you'll be doing at Shotgun

• Ensure the continuity of our customer service on weekends in complete autonomy;
• Understand precisely our users' requests in order to provide them with an appropriate response as quickly as possible and in compliance with our general terms and conditions;
• Identify recurring issues and think about solutions to solve them or give a quicker answer (automation, creation of macros, shortcuts, etc.);
• Pass on information about customer issues or suggestions to the various teams (tech, product, production, logistics...) with the aim of constantly improving our users' experience;
• Participate in improving/diversifying application and website content related to the customer experience (FAQ, refund policy, etc.), as well as processes;
• Communicate with international teams to stay connected and keep teamwork as a priority.

🌟 The job is made for you if...

• Your empathy is legendary and you genuinely love to help others
• You know how to find the right words and the right solutions in any situation
• You are fluent in French and have a good level in English, written and spoken. We'd prefer if you speak Portuguese !
• You are a structured, organized and rigorous person
• You are self-efficient, autonomous, and you don’t mind getting your hands dirty
• You are eager to learn, and ready to commit to a fast growing startup

A first experience in customer service isn’t mandatory if you have the right mindset! Show us what you’ve got!

😍 Additional information

• Contract Type: Part-time CDI to work Fridays and week-ends
• Location: Paris or Marseille

Perks

🍔 Swile Lunch Card: Lunch card and much more: https://www.swile.co/

💊 Alan Health Insurance: We got you covered with Alan

🚲 Some transport or bike expenses covered

🏋️ Gymlib access to sports

🌎 Remote flexibility

🎉 Team Parties & Off-sites you won't see elsewhere🕺

🕺 Event Invitations: Get a few invitations for the events of your choice

👶 Childcare