At Chance, the Operations team is at the center of what we do, at the crossroads of all our discussions, and are served by all the other teams. The role of Customer Success Manager is key to our activity and we are always in need of talents to join the team !

Your missions:

Talent care
As soon as a person enters the program, the satisfaction of this person becomes your responsibility and your obsession!

Coach care
We work with a community of coaches to serve our users. We co-construct the product with them, they are an extension of Chance.
As for the talents, the coaches need to live a fantastic experience with Chance from the moment they are recruited.

Voice of the users
Since you will be in direct contact with our users (both talents and coaches), you will be their representative.
Their problems will become your problems and you will constantly be collecting feedbacks. All this intel needs to be communicated to the rest of the team, so that we can collectively find adequate solutions. Constant improvements should always be in your mind with the goal of increasing the user’s satisfaction and the way we work.

Finally,
Depending on your willingness and seniority, and as the company grows, you could also have a coordination role with a dedicated team!

Chance has the ambition to become the first social unicorn in history. That’s why we are looking for candidates who are highly driven by social impact, highly motivated and highly skilled.

Chance is all about empowering people to work in a position and in an environment that are aligned with who they are.
We obviously apply this principle to ourselves. Once you apply, you will receive an email which will tell you the type of information we look for in order to ensure that your own aspirations and the position are aligned!

Perfect English & French

200% aligned with Chance vision and mission.

See above + about 3 ITWs